Refund policy

Returns

If you wish to return an item for any reason, including a change of mind, you must notify us within seven (7) working days of delivery by contacting info@budgetreadymadecurtains.co.nz.

Returned items must be unused, in their original packaging, and in resaleable condition. Items that do not meet these requirements may not be eligible for a refund or exchange.

If a change of mind is notified after an order has already been dispatched, the return will be processed in accordance with the Return Process below, and all applicable return costs and fees will apply.

Once your return request has been approved, you will receive a Return Confirmation Email.

Please note:

  • Return postage costs are the responsibility of the customer
  • Original delivery charges are non-refundable
  • A restocking fee of up to 30% may apply, depending on the condition of the returned item.

Return Process

If your curtains are still in their original packaging and in resaleable condition, please return them to:

Budget Readymade Curtains Ltd
58A Albany Heights Road
Albany 0792
Auckland
New Zealand

Please include inside the return package:

  • A printed copy of the Return Confirmation Email
  • Your bank account name and account number (details must be accurate and verifiable for refund processing)

Refunds will be processed once the returned goods have been received and inspected, excluding postage and applicable fees.

Faulty Products

If a product is faulty and the issue is not caused by misuse or damage on your part, we will assess the issue and offer a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993.

If damage is caused by misuse, improper installation, or normal wear and tear, no refund or replacement will be issued.

Missing, Damaged or Incomplete Orders

Please notify us immediately if your order arrives damaged, incomplete, or with missing items.

If you have not received your order within fourteen (14) working days of receiving your Order Payment Confirmation Email, you must contact us promptly so we can investigate the matter with the courier.

All deliveries are tracked via ARAMEX, and ARAMEX tracking records will be used as the primary reference for delivery status.

If no written notification is received within fourteen (14) days of dispatch regarding lost, missing, or damaged items, the order will be considered delivered in good condition for administrative purposes only. This does not affect your rights under the Consumer Guarantees Act 1993.

Refunds

Refunds are processed once returned goods have been received and inspected.

Please allow 7–10 working days for refunds to be processed.